Refund Policy

This Refund Policy outlines the conditions under which refunds are available for services provided by RepairBros.in, a doorstep mobile and laptop repair service in North-West Delhi NCR. We aim to ensure customer satisfaction while maintaining fair practices.

• Cancellation Before Service: Full refund if you cancel the repair request before our technician arrives or starts work.
• Unsatisfactory Repair: Partial or full refund if the repair does not resolve the issue as agreed, verified by our team.
• Overpayment or Duplicate Charges: Immediate refund for any billing errors.
• Warranty Claims: Refunds or free re-repairs under our 90-day warranty for parts and 30-day for labor, if the same issue recurs due to our fault.

• Completed repairs where the device functions as per the service agreement.
• No-show fees if you cancel after technician dispatch (up to 50% of service fee).
• Diagnostic fees, which are non-refundable but deductible from repair costs if proceeded.
• Custom parts ordered specifically for your repair.

1. Contact support@repairbros.in or call our helpline within 7 days of service with order details and reason.
2. Our team reviews the request within 48 hours.
3. Approved refunds processed within 5-7 business days to original payment method (e.g., UPI, card, wallet).
4. Refunds may take additional time depending on your bank or payment gateway.

Force majeure events (e.g., natural disasters) may affect refund timelines. Refunds not applicable for promotional or discounted services unless specified.

For questions, email support@repairbros.in or visit our website. This policy is subject to change; updates posted on the site.

Last Updated: January 9, 2026